Terms & Conditions

WHITE CASTLE VINEYARD LTD – TERMS & CONDITIONS

COMPANY DETAILS

White Castle Vineyard is a website owned and operated by White Castle Vineyard Ltd.
Registered address: Croft Farm, Llanvetherine Abergavenny NP7 8RA

Telephone: +44 (0)1873 821443

Email: info@whitecastlevineyard.com

We reserve the right to make changes to the website or to this disclaimer at any time.

This does not affect your statutory rights as a consumer.

Your status

Personal Data
While you are browsing our web site, and during the order process, we may collect information and personal data from you which we will use in accordance with our Privacy Policy.

How the contract is formed
All orders are subject to acceptance by us and we will confirm such acceptance to you by on-line electronic means (the Confirmation). We expressly reserve the right to refuse any order made by a customer with whom we have an ongoing dispute or from anyone we suspect of making purchases on our site by fraudulent means.

Prices and payment
The prices for any products ordered will be as quoted on our website. All prices are inclusive of VAT, but exclude standard delivery (charge is variable depending on the products ordered/shipping destination).

Please note that your credit/debit card or bank account will be debited for the full value of your order in £ Sterling, when payment is authorised, and before we dispatch your order.

White Castle Vineyard Tour Vouchers
Vouchers cannot be exchanged for cash and are non-transferable. No refund will be given for part use, or if voucher expires without being redeemed

The voucher must be redeemed by the expiry date shown. To book call 01873 821443or redeem online at www.whitecastlevineyard.com

Cancellations
Date transfers only. Once you book a specific date White Castle Vineyard Ltd will require no less than 48 hours’ notice in order to transfer your place(s) onto an alternative Vineyard Tour. All changes will incur an administration fee of £5 per person, and a new date must be agreed at time of amendment. Where a date cannot be altered it will not be possible to issue a refund.

White Castle Vineyard Vouchers
Vouchers cannot be exchanged for cash and are non-transferable. No refund will be given for part use, or if voucher expires without being redeemed

The voucher must be redeemed by the expiry date shown. Shop online at www.whitecastlevineyard.com/online-shop/ or visit us in person.

Delivery
Prices and terms apply to domestic sales within the United Kingdom. For deliveries outside this area,

Please contact us for a quotation.

If your order for wine or tickets is placed over a weekend or bank holiday your order will be processed the following working day. Once an order is dispatched, please allow 1 to 2 working days for delivery. Wine

will be delivered to the address provided. A signature will be required on delivery. A VALID EMAIL ADDRESS WILL BE REQUIRED TO ALLOW THE COURIER TO NOTIFY THE PURCHASER OF THE DELIVERY SLOT  If there is no-one to receive the delivery, the courier may take the parcel to their local depot for collection by yourselves. Please contact the office withany queries.

Shipping

E-Tickets are delivered electronically at no cost

Delivery areas and postcodes for standard delivery:

Area Postcodes Transit Time Shipping Price
UK Mainland ALL OTHER postcodes not listed Below 2-3 working days £12.00 unless offers are listed
Scottish Highlands and Isles AB31-38, AB41-45, AB51-56, DD8-9, FK19-21, HS1-9, IV1-IV36, IV40-49, IV51-56, KA27, KA28, KW1-17, PA20-49, PA60-78, PA80-88, PH1, PH5-10, PH15-26, PH30-44, ZE1-3 4-6 working days £30.00 for the first 6 bottles

£15.00 for every additional 6 bottles

 

Northern Ireland All postcodes BT* 4-6 working days £30.00 for the first 6 bottles

£15.00 for every additional 6 bottles

 

Isle of Man All postcodes IM* 4-6 working days 30.00 for the first 6 bottles

£15.00 for every additional 6 bottles

 

Isles of Scilly All postcodes TR* 4-6 working days 30.00 for the first 6 bottles

£15.00 for every additional 6 bottles

 

Isle of Wight All postcodes PO* 4-6 working days 30.00 for the first 6 bottles

£15.00 for every additional 6 bottles

 

Channel Islands GY1-10, JE1-5 Not Available Call for price

 

For the execution of the delivery, the following data are essential:

Invoicing data (invoicing name and address) and e-mail.

Delivery data (delivery name and address), telephone number and e-mail.

The cost of shipment is listed with each order and calculated at the time of checkout. Please see delivery cost table Above for more details. Deliveries are available only for the countries indicated on the website, but we suggest you contact us directly at info@whitecastlevineyard.com if you wish to place an order for a different country.

 

Outside UK

Please call the White Castle Vineyard +44 (0)1873 821443

Contact us for a specific shipping costs and delivery

Ownership

We retain ownership of any products ordered until we have received full payment for such products. However, risk in the products will pass to you upon delivery.

Return & Refund Policy
You may cancel your order at any time, and for any reason, within 7 days of delivery of the products ordered. In this case you must notify us of your wish to cancel in writing and you must return the product(s) to us at your expense in their original wrapping, intact and accompanied by all accessories and documentation that were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 28 days of receiving your note of cancellation Minus the shipping costs.

Warranty
We warrant that any product purchased through our website is of satisfactory quality. If you have any reservations or comments about the appearance or quality of our products, you should state these on our carriers’ delivery statement. Alternatively, you must notify us of any complaints within 28 days of delivery. Unless we receive such a complaint from you within the period stated, you will be deemed to have accepted delivery of the products in accordance with your order.

Our Liability and Disclaimer
White Castle Vineyard Ltd have taken every effort to ensure that the information on this website is correct, accurate and up to date. However, White Castle Vineyard Ltd takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.

Our liability in connection with any products purchased through our web site is strictly limited to the purchase price of such products. This does not exclude or limit in any way our liability for fraud or for death or personal injury caused by our negligence or any other liability to the extent that it may not be excluded or limited as a matter of law. We accept no liability for any minor errors or omissions that can remain despite the precautions taken by us in the presentation of the products.

White Castle Vineyard Ltd shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. White Castle Vineyard Ltd makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.

White Castle Vineyard Ltd assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website White Castle Vineyard Ltd will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.

White Castle Vineyard Ltd also prohibits all persons from providing hypertext or other links to the www.whitecastlevineyard.com website, (other than to our home page) from their website or from a third party’s web site without our prior written consent.

Re-Sale
Wines purchased from White Castle Vineyard Ltd are for the customer’s own use only (which may include their use as gifts for third parties). Wines may not be re-sold or otherwise used for commercial purposes.

Age Restrictions
It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By accessing the shop, and placing an order through our web site you warrant that:

You are legally capable of entering into binding contracts.

You are at least 18 years old (or have attained the age, applicable in your country of residence, when you are legally able to buy alcohol, where this is higher.